Mike WhitemanFeb 202 minTen benefits of Business Process ManagementImplementing and maintaining BPM has many benefits that make this investment worthwhile
Mike WhitemanJul 31, 20192 minTen steps to effective problem solvingSuccessful organisations constantly strive to improve quality, increase customer satisfaction, reduce costs and increase sales. But the comp
Mike WhitemanNov 9, 20184 minStatistical analysis in a Service environmentHow applicable are the statistical elements of Six Sigma thinking to the service sector and how should they be applied?
Mike WhitemanSep 21, 20185 minDesigning a robust and agile Operating Model to deliver excellenceHow should an organisation design an effective Operating Model, turning strategy into a fully functional business capable of meeting custome
Mike WhitemanAug 10, 20186 minTen steps to successful Business Process ImprovementWell designed processes are critical to customer satisfaction & cost efficiency. What are the ten steps that any business should take to
Mike WhitemanAug 6, 20184 minMindsets and Behaviours that enable ExcellenceThe biggest differentiator of organisations that are Operationally Excellent is not processes or systems. It is the mindsets and behaviours
Mike WhitemanAug 1, 20187 minTen practices for Operationally Excellent Managers and Team LeadersWhat practices should Managers and Team Leaders adopt to be Operationally Excellent? Here's ten suggestions .....