Ten benefits of Business Process Management
Having robust documented processes is fundamental to operational excellence. Business Process Management (BPM) is a collection of capabilities that supports this. Although implementing and maintaining BPM is a significant undertaking for any organisation, it has many benefits that make this investment worthwhile.
Documenting a process creates a standard that can be used to ensure it is performed consistently over time and across different teams and individuals. BPM is the mechanism to document, store and share these standards. Operating to a well-defined standard maximises the efficiency of your organisation and the quality of its products and services.
Once a process is documented it supports training and coaching which in turn can be used to increase the number of individuals who can execute it. BPM makes these standards easily available to everyone in your organisation. As the number of people capable of working on a process increases so does flexibility which enables your organisation to react better to peaks and troughs in demand.
Having a standard creates the baseline for improvement. BPM accelerates improvement by making the current process readily available. This frees up time for analysis and idea generation to improve your organisations processes.
4. End to end
BPM enables the outputs of one process to be linked to the input of another. This enables a joined up view to be created and consequently it aids optimisation of these end to end processes through removing re-work, bottlenecks and unnecessary hand-offs.
End to end processes can be complex with multiple teams and departments involved. BPM enables process responsibilities to be recorded, clarifying ownership and identification of who should take action if processes under perform.
BPM provides controls that ensure a process document can only be changed once it is approved by its owner. Furthermore, BPM provides mechanisms for anyone in your organisation to easily feedback on errors, omissions or potential improvements to the process.
Organising processes in a structured way minimises the chance of duplication, whilst standardising how they are documented makes them easier to maintain. BPM helps implement these standards and structures which reduces the time and effort required to maintain your organisations processes.
8. Risk mitigation
Having well organised, controlled and joined up process documents mitigates many operational and regulatory risks. BPM ensures this can easily be demonstrated and shared with your organisations regulators and auditors.
Processes are only one aspect of your enterprise architecture. BPM enables processes to be associated with IT systems, resources, structures, risks and controls. Once these connections are made it facilitates powerful analysis of potential business change, the operating model and the control environment.
Organisations traditionally store processes in multiple different locations, making it impossible to measure how many processes it manages. BPMs consistency and centralisation makes it simple to measure the number and complexity of your organisations processes.
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HdB Solutions has extensive experience helping clients to implement and maximise BPM. Find out how we can help your business.